{"id":1788512,"date":"2020-03-10T10:01:55","date_gmt":"2020-03-10T14:01:55","guid":{"rendered":"https:\/\/www.maproomblog.com\/?p=1788512"},"modified":"2020-03-10T10:01:55","modified_gmt":"2020-03-10T14:01:55","slug":"when-google-wont-let-you-fix-a-map-error","status":"publish","type":"post","link":"https:\/\/www.maproomblog.com\/2020\/03\/when-google-wont-let-you-fix-a-map-error\/","title":{"rendered":"When Google Won’t Let You Fix a Map Error"},"content":{"rendered":"

A couple of years ago, Amanda Ripley discovered that Google Maps had two locations listed for her home<\/a>, which made giving directions difficult. As the change propagated to services that used Google Maps, the problem worsened. Deliveries kept turning up at the other location. But it turned out that there was no way to notify Google of this specific problem. She had to use her media credentials as a workaround to get it fixed. (Check out Google\u2019s statement at the end: it\u2019s a textbook case of customer service gaslighting.)<\/p>\n","protected":false},"excerpt":{"rendered":"

A couple of years ago, Amanda Ripley discovered that Google Maps had two locations listed for her home, which made giving directions difficult. As the change propagated to services that used Google Maps, the problem… More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"link","meta":{"autoblue_enabled":true,"autoblue_custom_message":"","autoblue_shares":[],"autoblue_post_url":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[110],"tags":[82],"class_list":["post-1788512","post","type-post","status-publish","format-link","hentry","category-map-errors","tag-google-maps","post_format-post-format-link"],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":1786066,"url":"https:\/\/www.maproomblog.com\/2018\/08\/google-maps-switches-3d-globe-at-small-scales\/","url_meta":{"origin":1788512,"position":0},"title":"Google Maps Switches to 3D Globe at Small Scales","author":"Jonathan Crowe","date":"3 August 2018","format":"link","excerpt":"Web mapping uses Web Mercator. As Kenneth Field points out, this is fine at large scales, but at small scales you end up replicating the problem of using the Mercator projection on a wall map of the world. Zoom out in Apple Maps: using the map layer you get a\u2026","rel":"","context":"In "Web Mapping"","block_context":{"text":"Web Mapping","link":"https:\/\/www.maproomblog.com\/category\/web-mapping\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.maproomblog.com\/xq\/wp-content\/uploads\/2018\/08\/google-globe-1024x819.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.maproomblog.com\/xq\/wp-content\/uploads\/2018\/08\/google-globe-1024x819.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.maproomblog.com\/xq\/wp-content\/uploads\/2018\/08\/google-globe-1024x819.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.maproomblog.com\/xq\/wp-content\/uploads\/2018\/08\/google-globe-1024x819.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":1787450,"url":"https:\/\/www.maproomblog.com\/2019\/06\/millions-of-business-listings-on-google-maps-are-fake-wsj\/","url_meta":{"origin":1788512,"position":1},"title":"Millions of Business Listings on Google Maps Are Fake: WSJ","author":"Jonathan Crowe","date":"20 June 2019","format":"link","excerpt":"The Wall Street Journal goes in-depth on a problem Google Maps has had for years: fake and deceptive business listings posted by scam artists that crowd out legitimate local businesses\u2014as many as 11 million such listings at any given moment, according to experts. Online advertising specialists identified by Google as\u2026","rel":"","context":"In "Map Errors"","block_context":{"text":"Map Errors","link":"https:\/\/www.maproomblog.com\/category\/map-errors\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1786302,"url":"https:\/\/www.maproomblog.com\/2018\/09\/google-maps-adds-carplay-support\/","url_meta":{"origin":1788512,"position":2},"title":"Google Maps Adds CarPlay Support","author":"Jonathan Crowe","date":"20 September 2018","format":"link","excerpt":"iOS 12, which adds support for third-party map apps in Apple CarPlay, was released on Monday. Google wasted no time: a day after that, they released version 5 of Google Maps for iOS, which adds CarPlay support. AppleInsider has a hands-on look at Google Maps on CarPlay. (CarPlay support is\u2026","rel":"","context":"In "Mobile"","block_context":{"text":"Mobile","link":"https:\/\/www.maproomblog.com\/category\/mobile\/"},"img":{"alt_text":"Google Maps icon","src":"https:\/\/i0.wp.com\/www.maproomblog.com\/xq\/wp-content\/uploads\/2018\/09\/google-maps-ios-icon-150x150.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1787501,"url":"https:\/\/www.maproomblog.com\/2019\/07\/recent-google-maps-errors\/","url_meta":{"origin":1788512,"position":3},"title":"Recent Google Maps Errors","author":"Jonathan Crowe","date":"10 July 2019","format":"link","excerpt":"Map data is not perfect and users are too trusting. They believe maps to be accurate, and the map data that GPS receivers, online maps and smartphones rely on is riddled with a thousand insignificant errors that show up in unexpected cases. Whenever we read a story about some driver\u2026","rel":"","context":"In "Map Errors"","block_context":{"text":"Map Errors","link":"https:\/\/www.maproomblog.com\/category\/map-errors\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1787873,"url":"https:\/\/www.maproomblog.com\/2019\/10\/google-maps-data-and-the-google-maps-platform\/","url_meta":{"origin":1788512,"position":4},"title":"Google Maps Data and the Google Maps Platform","author":"Jonathan Crowe","date":"3 October 2019","format":"link","excerpt":"Google Maps product director Ethan Russell has a post about their map data: how (and how often) it\u2019s updated, how to submit updates, how it\u2019s managed and checked for accuracy, that sort of thing. It\u2019s one of a series of posts on the Google Maps Platform, which is (now) their\u2026","rel":"","context":"In "Web Mapping"","block_context":{"text":"Web Mapping","link":"https:\/\/www.maproomblog.com\/category\/web-mapping\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.maproomblog.com\/xq\/wp-content\/uploads\/2018\/09\/google-maps-ios-icon-150x150.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1785566,"url":"https:\/\/www.maproomblog.com\/2018\/05\/google-maps-announcements-at-i-o\/","url_meta":{"origin":1788512,"position":5},"title":"Google Maps Announcements at I\/O","author":"Jonathan Crowe","date":"9 May 2018","format":"link","excerpt":"Google unveiled its future plans for Google Maps at its I\/O conference yesterday. They include an augmented reality mode that combines Google's Street View and map data with the view through your phone's camera and \"assistive and personal\" features that add some artificial intelligence to recommendations and reviews. The social\u2026","rel":"","context":"In "Mobile"","block_context":{"text":"Mobile","link":"https:\/\/www.maproomblog.com\/category\/mobile\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.maproomblog.com\/xq\/wp-content\/uploads\/2017\/10\/google-maps-icon-150x150.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/posts\/1788512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/comments?post=1788512"}],"version-history":[{"count":1,"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/posts\/1788512\/revisions"}],"predecessor-version":[{"id":1788513,"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/posts\/1788512\/revisions\/1788513"}],"wp:attachment":[{"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/media?parent=1788512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/categories?post=1788512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.maproomblog.com\/wp-json\/wp\/v2\/tags?post=1788512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}